Information and Frequently Asked Questions

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How do I become a member and what does that mean?

Scarlet Lime is a monthly kit club. That means, each month we provide you with new kits that come out on the 1st of each month. If you are a subscriber you get to view those kits early in an private e-mail link on the 25th. We offer both a main kit each month and usually 2 additional add-on kits. As a member your main kit is always guaranteed for you each month, but you also get to purchase our add-on kits early during the preview link on the night of the 25th.

 note: To be a Scarlet Lime member, simply means you have a re-occurring subscription to the Scarlet Lime main kit and receive and pay for it every month. See our new subscription policy below.

NEW subscription structure for Scarlet Lime: We are excited to announce the new billing structure and system for Scarlet Lime! We hope this new structure will be easier for everyone!  This will start from May forward for all new and existing subscribers. In the past we have  offered two different types of subscription, both 3 month and 6 month. Now we will just offer one subscription which is an indefinite subscription and will continue until you notify us of cancellation, per our cancellation policy (scroll below to view).

How does my subscription work and when will my credit card be billed each month.
We use pay pal to pay for all of our subscriptions, though you don't have to have a Paypal account to pay through Paypal. You can also use any major credit card or a bank account.  If you are a new subscriber, you will sign up and pre-pay immediately . Once you become a subscriber, you will be sent a second e-mail on the 25th of your Second month , with info on how to start your auto bill cycle for the 2nd month of your subscription and the duration of your subscription. For example, if you pre-signed up for July at the first of June, then you would be all paid up for June kits when they debut to subscribers on the 25th. Then the following month, on July 25th, you will be sent another e-mail with a link in it, that will use to pay for your second month's kit and then start your auto bill payments.  Once you pay, you account will be billed between the 25th and the 1st of each month.

beside our subscriptions, IF available, we also offer one time purchases of our kits that go live each month on the 1st of the month.

Scarlet Lime Main kit subscriptions- $31.50 per month plus shipping

Scarlet Lime one time purchases (only available on the 1st)- $36.50

Second: If our main kits are sold out for the month you, you can then send us an e-mail to be on the waitlist for the following month. We do ship internationally, but There are some restrictions so e-mail me to find out details.  christy@scarletlime.com

ADDRESS CHANGES: Because we will be auto billing each month, please send any address changes to us via e-mail at christy@scarletlime.com before the 5th of the month you want it changed. Thanks!
 

How does my subscription and when will my credit card be billed each month.
We use pay pal to pay for all of our subscriptions, though you don't have to have a Paypal account to pay through Paypal. You can also use any major credit card or a bank account.  If you are a new subscriber, you will sign up and pre-pay immediately . Once you become a subscriber, you will be sent a second e-mail on the 25th of your Second month , with info on how to start your auto bill cycle for the 2nd month of your subscription and the duration of your subscription. For example, if you pre-signed up for July at the first of June, then you would be all paid up for June kits when they debut to subscribers on the 25th. Then the following month, on July 25th, you will be sent another e-mail with a link in it, that will use to pay for your second month's kit and then start your auto bill payments.  Once you pay, you account will be billed between the 25th and the 1st of each month.

What types of payment does Scarlet Lime accept?   We use PayPal to accept payments. With PayPal you can use any major credit card, or use your current PayPal account.  

When will my subscription begin?
If the current month's kit is still available, your subscription will begin that month.  If the kit for that month  is sold out then your subscription will begin the following month or the month indicated on our webpage.

When will kits be shipped?
Kits will ship ON or before the  10th of each month, unless otherwise notified, as long as your subscription is paid on time.  If it's a one-time purchase kit made before the 5th of the month, it will also go out on the 10th with the subscription kits. If purchase is made after the 5th , your order will ship within 5 days of your purchase.

When do kits go on sale?
Kits go on sale to the public on the 1st of each month at 9:00 am MST. If you are a subscriber, you will get a preview link of our monthly add-on kits on the 25th of each month and be able to purchase those add-on kits early.  If you do not wish to start a subscription, check back on the 1st of each month, to see if we have one time purchases available.

What if my kit arrives damaged?
We work hard to make sure this doesn't happen however, in the event that something was damaged, please let us know immediately by e-mailing us at Christy@scarletlime.com and we will do our best to resolve the issues for you!

Is it possible to skip a kit during my subscription?
Unfortunately, kits on a subscription plan may not be skipped. If there are extenuating circumstances email us at christy@scarletlime.com and we will discuss the matter with you.

NEW Cancellation Policy: Our new cancellation policy on all new subscriptions is as follows:  since this is a reoccurring sub, if at any time you wish to STOP your subscription to Scarlet lime, simply send us an e-mail by the 1st of the month previous that you wish to cancel. For example, if you wish to cancel your sub in July, you would need to notify us on or before the 1st of June of your cancellation. There is a cancellation fee if $15.00, only if you do not cancel before the 1st of the month previous  and/OR before you have full-filled 6 months of a subscription to Scarlet Lime.
 

Do you ship internationally?
Yes! We are happy to say we do. We ship both first class and Priority through the USPS. Rates are below.  

• Canada and Mexico:
  • first class rate(4-6 weeks) 1 kit- $11.00, 2 Kits- $12.50, 3 kits (not available for first class).
  •  Priority rate (6-10 days) 1 kit- $18.00, 2 kits- $19.50, 3 kits and up (flat rate) $27.50
  •  
• Other International rates:
  • First class: 4-6 weeks. 1 kit- $18.00, 2 kits- $19.50, 3 kits and up (not available for first class)
  • Priority:  (6-10 days).  1 kit: $28.00, 2 kits- $29.50, 3 kits and up- $38.50
  * 3 kits and above ship in a flat rate shipping box and these boxes can hold up to about 5 kits. I can also combine shipping for groups if you live internationally and want to ship everyone's kits in one flat rate box (up to 5 kits). . E-mail me for info on how.

How do you ship?

These rates apply to US customers only:
We ship via USPS (United States Postal Service) for both International and US shipping. Shipping is a flat rate of $7.50 for your first kit.   Rates are for  US shipping inside US 48 states. 

 additional kit are $2.40 for the first additional kit and free for 2 more more added onto your current MAIN kit order. NOTE:  we can only fit up to 5 (sometimes 6) kits in one box due to the size restrictions of the flat rate boxes provided to use from the USPS).