Information and Frequently Asked Questions
How do sign up for the monthly newsletter?
The newsletter is full of great ideas and information about the
Scarlet Lime's kit. To Subscribe is free: Simply enter your e-mail address below to join :)
How do I become a member and what
does that mean?
Scarlet Lime is a monthly kit club. Each month we debut
two brand new kits, one is our main kit which is our
subscription kit and a project kit that includes
instructions on how to complete an actual project with
that kit. Our kits debut on the 1st of each month on our
kits page of our website. We also offer one time purchases
of our kits, when available, which only come available on
the 1st of each month. As a subscriber however,
you are automatically billed and sent our main kit for
each month, which means you are guaranteed our main kit
each month. As a subscriber you also get to preview our
project kit each month and purchase it before it goes live
on our website to the general public. We send out that
preview link on the 28th of each month (again this goes
only to subscribers). At that time you are able to preview
it in full, and purchase it if you would like and it will
ship with your main kit for that month. This link goes out
at 8:00 PM MST on the 28th. As a member your main kit is your
subscription kit, and is the kit are you agreeing to purchase each
month of your subscription
How long is a sub for?:
Our subs are re-occurring, which means you receive the kit
each month until you wish to cancel your subscription,
however there is in initial 6 month commitment to your
subscription. After 6 months, you may cancel at anytime
without penalty, as long as it follows the guidelines
listed below for cancellation notice. (please scroll down
to see our cancellation policy). If you cancel
before the 6 months has been filled there is a $15.00
penalty fee for canceling early. One incentive of being a
subscriber is that you automatically get the kit each
month, (which a lot of times is sold out), and you receive
it at a discounted price of $31.50. Our normal price if
you were to purchase it individually each month is $36.50.
We DO not allow skips. So once you sign up
for a subscription, you must receive the main kit each month.
There will be a fee incurred if you do not pay for your
kit each month.
beside our subscriptions, IF available, we
also offer one time purchases of our kits that go live each month on
the 1st of the month.
Scarlet Lime Main kit subscriptions- $31.50
per month plus shipping
Scarlet Lime one time purchases (only
available on the 1st of each month)- $36.50
Second: If our main kits
are sold out for the month you, you can then send us an
e-mail to be on the waitlist for the following month. We
do ship internationally to check out rates.. please scroll
DOWN below.. for shipping rates.. rates depend on the
number of kits you order and how you have them shipped.
IMPORTANT NOTE FOR ADDRESS CHANGES!!: Because we will be auto billing each month,
please send any address changes to us via e-mail at
before the 5th of the
month you want it changed. Changing your address in PayPal
does not work because PayPal does not send me updated each
month on address changes and since we don't use them to
ship our products, we don't receive those updates.
We also offer group subscription, to help save on shipping
for those who are international customers or those who
live in the US and have friends or family that want to
join and live close by. All kits are shipped in the same
box, and are billed to one person each month. We can
fit up to 5 kits in a box each month, so five people can
be apart of a group. E-mail me at
you are interested in setting one of those up!
How does my subscription and when
will my credit card be billed each month.
We use pay pal to pay for all of our subscriptions,
and you must have a open Paypal account in order to use
our subscription autobill program through Paypal.
If you are interested in starting a new sub with Scarlet
Lime, simply send us an e-mail to
firstname.lastname@example.org, and we will put you on
the current waitlist for the next available sub opening
and send you the information you need to sign up!
We only do signups the 25th-1st of each month, so once
we have received your request, you will also receive
info about the signup that will be sent out on the 25th
of that month.
What types of payment does Scarlet Lime accept?
We use Paypal to accept payments. With PayPal you can use any major credit card, or use your current PayPal account.
When will my subscription begin?
If the current month's kit is still available, your subscription
will begin that month. If the kit for that month is sold
out then your subscription will begin the following month or the
month indicated on our webpage.
When will kits be shipped?
Kits ship out 10th-13th
of each month (we usually start on the 9th
and it takes us 3-4 days to ship all of the kits) unless otherwise notified, as long as your subscription is paid on
time (by the 1st). If it's a one-time purchase kit made before the 5th of the month, it will also go out on the 10th with the subscription kits. If purchase is made after the 5th , your order will ship within
7 days of your purchase.
When do kits go on sale?
Kits go on sale to the public on the 1st of each month at
MST. If you are a subscriber, you will get a preview link of
our project kit on the 28th of each month and be able to
purchase that kit early. That preview
link goes out each month to subscribers on the 28th at
8:00 PM MST. If you do not wish to
start a subscription, check back on the 1st of each month, to see
if we have one time purchases available.
What if my kit arrives damaged?
We work hard to make sure this doesn't happen however, in the event that something was damaged, please let us know immediately by e-mailing us at
and we will do our best to resolve the issues for you!
Is it possible to skip a kit during my subscription?
Unfortunately, kits on a subscription plan may not be skipped. If there are extenuating circumstances email us at
and we will discuss the matter with
NEW Cancellation Policy: Our new cancellation policy on all new subscriptions is as follows:
since this is a reoccurring sub,( which means it does
not end until you notify us).. if at any time you wish to STOP your
subscription to Scarlet lime, simply send us an e-mail by the 1st of the
month previous that you wish to cancel. For example, if you wish to
cancel your sub in July, you would need to notify us on or before the
1st of June of your cancellation. If
it's past the 1st, you will need to take the next
months' kit as it has already been ordered for
you. There is also cancellation fee if
$15.00, only if you do not cancel before the 1st of the month
previous and/OR before you have full-filled 6 months of a
subscription to Scarlet Lime.
Do you ship internationally?
Yes! We are happy to say we do. We ship both first class and Priority through the USPS. Rates are below. (The
USPS limits what we can send first class and it all
depends on weight. We can usually send 1 main kit and
two add-on kits first class, but it is different each
month, sometimes we can only ship up to 2 kits first
class, it all depends on how heavy the kits are each
month, but when we can, we will send your multiple kits
first class if chosen).
- Canada and Mexico:
- first class rate(4-6 weeks) 1 kit- $11.00, 2 Kits-
$13.50, 3 kits ( check to see, not always available for first class
depending on weight).
- Priority rate (6-10 days) 1 kit- $18.00, 2 kits-
$20.50, 3 kits and up (flat rate) $27.50
- Other International rates:
* 3 kits and above ship in a flat rate shipping box and these
boxes can hold up to about 5 kits. I can also combine shipping
for groups if you live internationally and want to ship
everyone's kits in one flat rate box (up to 5 kits). . E-mail me
for info on how.
- First class: 4-6 weeks. 1 kit- $18.50, 2 kits- $20.50, 3 kits and up (not available for first class)
- Priority: (6-10 days). 1 kit: $28.00, 2
kits- $30.50, 3 kits and up- $39.50
How do you ship?
These rates apply to US customers only:
We ship via USPS (United States Postal Service) for both International and US
shipping. Shipping is a flat rate of $7.50 for your first kit.
Rates are for US shipping inside US 48 states.
additional kit are $2.85 for the first additional kit and
free for 2 more more added onto your current MAIN kit order. NOTE: we can only fit up to 5 (sometimes 6) kits in one box due to the
size restrictions of the flat rate boxes provided to use from the
Still have questions? E-mail us at
email@example.com we would love to hear from you!